If you don't find the answer to your question here, please contact us directly using the email contact below.

Do your robots ship in assembled or disassembled form?
Yes, all complete robot system we sell, including DRK60XX, 80XX, X80 and Sputnik, are fully assembled and completely tested prior to shipping.

Can I re-program/modify my robot’s on-board DSP firmware?
Under Dr Robot’s distributed robotic architecture, any code you might wish to write to control the robot will run on any other processing units such as PC, MCU, etc. and communicate to the robot by wired or wireless means. You are not required to program the DSP on board; all firmware is preloaded into the on-board processor.

How do my control/processing program communicate to the robot?
By wire through serial link or by wireless through either Bluetooth or WiFi IEEE 802.11b.

Can my robot programs and scripts operate on another OS besides the Windows environment? Can I communicate to the robot directly without using Dr Robot ActiveX?
Presently, our robots ship with an installed ActiveX component for easy development on the MS Windows platform.  However, a raw communication protocol is available on request to developers requiring OS support and who wish to run programs on other operating systems (such as Linux ).  Please direct requests for the protocol to support@drrobot.com with the subject line “communication protocol request”.

Can I deploy multiple robots in the same network?
Since each robot is running at the network as an individual entity (individual IP address), there is virtually no limit on the number of robot operating simultaneously on the same system. The latest version of WiRobot development API also provides support for multiple robot connections. In these instances, each robot can be individually addressed by nicknames specific to each robot.

When I order a robot, can I request that it be equipped with additional sensors beyond its standard complement before it ships?
Yes, we’re always happy to customize any standard robot to meet a customer’s specific needs.  Please contact us at sales@drrobot.com.

If my application requires a robot with more sensors or additional devices such as higher resolution Laser range finder, GPS etc. does your robot architecture permit such modifications?
Yes, please contact mailto:sales@drrobot.com and our technical team will be happy assist in designing the proper configuration for your specific application.

My application requires high resolution video, what solution can you offer?
We can provide high resolution video (640x480 or greater, up to 30 fps) and audio solution for high end applications.  Please contact  support@drrobot.com or call (905) 943-9572 to discuss your needs.

How long do your package robots run on a single battery charge?
A robot's active length on a single charge depends on the type and duration of its various activities.  Operating on remote access, constant patrolling will limit useful battery life to 2 to 3 hours.  Conversely, running a robot in its alert, but idle mode will operate for up to 10 hours.

How long does it take for your robots' battery to charge?
Depends on the version of robot you got, fully charging the robot's batteries takes approximately 5 hours when using the standard charger comes with the DRK6000, DRK 8000 and X80 family .

Have another question or need more help?
If you do not find the answer to your specific question on this page, please contact us at support@drrobot.com, putting the product number in the subject line of your email.  If your question concerns a robot you have purchased from us, be sure to include your robot’s serial number in the subject line of your email.  All support questions adhering to this structure will receive a response within 24 hours.